Vail Resorts still doesn’t get it!

Recently, Park City Mountain, that’s owned by Vail Resorts, sent me one of their customer surveys. I get two or three of these by winter. This time, I said once more that I wasn’t terribly satisfied with my experience. 

Good points: Removal of “whippers”, on a few ski runs. These plants growing on ski runs are both dangerous and unpleasant that have grown since Vail Resorts took over Park City Mountain ten years ago, yet many more still need to go. 

Negative points: Had lunch with family once this winter at “Cloud Dine”. It was messy, overcrowded, dirty with mediocre food, the experience was unpleasant. Then, you closed down most of your Canyons Village parking lot mid-March to build a new covered garage. Why didn’t you wait till mid April? 

This clearly shows the lack of importance of customers to you. Since Vail Resorts took over, that parking lot has been peppered with huge potholes that were a challenge to avoid. So to add insult to injury, you’ve plastered the chain-link fence that borders the construction site with stupid, arrogant signs making a mockery of its clients. 

Like “Your car alignment will thank us” or “Potholes, the ultimate speed bump, enjoy them while the last!”. Not funny, when it’s Park City Mountain that let that lot deteriorate to its terrible condition and should PAY for wheels alignment and damages to my car. It shows that Park City Mountain has no concept of customer service. 

I guess, like for the Aesop fable of the frog and the scorpion, bad customer treatment is in Vail Resorts’ nature!