How dishonest Vail Resorts is?

On Tuesday I received an email from Vail Resorts alerting me about a soon to come payment date for the balance for our family passes. The amount for my wife was correctly posted while mine showed $1,075 due which wasn’t what I was expecting. It should have been much less. 

So the next day I call Vail Resorts’ customer service hidden away in the Philippines, and after the usual communication struggle, I finally got to state my case. I had booked my pass on April 13, paid my $49 deposit out of what was then a $1,051 grand total, and not $1,075 for the final amount. So in spite of telling the service person on the phone, I was told “You’ll only have to pay $1,026, after deducting your down payment of $49”. I said “No, the pass amount was $1,051 and not $1,075!” 

The person puts me on hold, checks around and comes back on the line acknowledging that I’m right, it will be $1,002 after deducting the deposit. Then, I go on: “That’s still not right, it’s not the amount I owe, do you show any other credit in the system?” The service person puts me on hold, gets back to me and says “No.”. 

Then I go, “This must be part of Vail Resorts deceptive tactics to ‘forget’ about its promises. I’m owed an extra $246 credit following the ski patrol strike!” I give the guy the promo code number, he puts me on hold again and a few minutes later returns on the line and says “Yes, you were right”. 

I then tell him that Vail Resorts acts like a bunch of thieves and ask him to confirm all that via email which he agrees to but didn’t do. Evidently, it would appear that Vail Resorts does that maliciously to evade the credit extended they hope their pass-holders will have forgotten by September. So much for the “Vail Resorts’ Epic Promise!”, just hot air as I had suspected! 

Cheating is definitely into Vail Resorts DNA. I wonder if some CRISPR gene editing might help?