Kohler, a great company?

I can’t even remember why we got all of our faucets from Kohler when we built our current home 13 years ago, but over the years, I’ve been impressed by the company’s responsiveness in terms of customer service support. 

In fact, much more so than any other, American or European consumer product firms. In digging deeper when I hear good things about that Kohler brand, it's typically based on a combination of the company's long-standing reputation, product quality, and market position. For one thing, it’s been around since 1873 and has been a leader in the kitchen and bath industry ever since. Its long history gives the brand a sense of stability and reliability. 

Further, its faucets are widely praised for their quality as they’re made with durable materials that resist corrosion and normal wear and tear. While some components may include plastic, the core structure is quite robust, leading to a long-lasting product as acknowledged by plumbers whose sole criticism might be that some specific models can be harder to install or repair than competitors. 

Kohler is also considered an industry leader in design. Their styles are widely varied and fit any decor while also standing at the forefront of innovation. Then there’s the Kohler warranty that’s hard to beat and so easy to use. It’s also a strong reason for the trust the brand enjoys. About 6 years ago, I had a shower water mixer that stopped working. I contacted customer service that sent me a replacement mixer with easy instructions on how to install it, and since it was easy to implement the switch was a cinch!

A couple of years ago it was a frayed pull out faucet flexible tube that they replaced. Recently, our 12 year old kitchen pull-down faucet began to stick, I found the Kohler video showing me how to repair it (watch it below, its quality and simplicity shows the consideration this company has for its users), it looked so simple that I couldn’t wait to order the free replacement kit and that was it. 

Sure when I got it, I discovered other problems that negated the ease of the video, but nonetheless, Kohler stood head and shoulder not just over its competitor, but largely ahead of major household name companies that have yet to learn, understand and apply what exemplary customer service 

is!