Recently, my solar panel system stopped producing. The cause was its inverter that turns AC into DC current which broke down. I contacted the installer, someone was sent at my house to find the inverter faulty but still under warranty and requested a return authorization. Ten days later they came to install a replacement one and everything was back to normal.
It’s only another week later that I received and invoice for $670. At first they sent me just the amount, then as I requested an itemized bill, I realized that I was charged for elements that should have been free under warranty, so after reading again the contract I had signed 6 years ago, I realized that under warranty, the charges were questionable.
That’s when I sent a clear explanation of the situation along with a PDF copy of my contract to AI and in 2 or 3 seconds received a complete analysis and a detailed course of action, including a letter to the installer spelling that I was requesting the annulment of the invoice.It took a few more back and forth with that AI and then another one, mostly to make sure I was on solid ground, until the installer agreed to cancel the bill.
Had I asked an attorney to do that work, I would have received less quality help and been charged $2,000. Thank you AI!






