State tourism boards should always devote more attention and invest more money in what goes on at their airports that are mainly used by tourists. While folks generally don't spend much time at the any airport upon they arrival, they often end up killing quite a bit of time in these facilities when it's time to go home.
Several hours isn't uncommon and it's important to all tourist destinations saved by an airport to leave the best impression possible. That begin with the facilities and their infrastructure, their entire personnel as well as the various services that are offered on premises to all these visitors. That includes of course taxicabs, bus and limo drivers, airport police, airline gate agents, kiosk and food services employees, including the often infamous TSA staff.
How should these people be impacted? Training seminars for one thing along with perks available to them for “good behavior.” There are lots of hospitality training systems in existence that could be adapted for that need and somehow, this should involve a holistic effort between all stakeholders. I write this because my recent experience in New Orleans, where the second source of income is tourism leaves a lot to be desired, being nice isn't rocket science, it's the right thing to do, plus it doesn't have to cost a fortune!
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