The bogus warranty...

Less than three years ago, the two-years old dishwasher we had died on us and we had to replace it. We did plenty of research to buy the most reliable brand, but since we had been burned many times already by unreliable modern appliances, we purchased a five-year extended warranty.

On March 27, a part in that appliance broke, and sure enough, we called the reseller that immediately told us to contact a certain department that dealt with warranty issues.

After jumping through a series of hoops and bouncing back and forth, we finally were told that the company showed no extended warranty for our dishwasher.

In other words, the reseller had pocketed the premium and “forgot” to forward the necessary paperwork!

I was livid and escalated my complaint to the top levels of the company, and finally, received plenty of apologies from a variety of managers. Finally, almost two weeks later, a technician came to fix that problem, under, of course, full warranty.

Now, guess if I'll ever use this reseller again?