We appreciate your input...

It never fails; more and more websites have a section in which the CEO or other Big Kahuna ask for their clients' feedback but when it's unpleasant they don't care to listen!

 

For instance, my medical center says it welcomes comments regarding its services, employees and physicians. They want to know how they are doing; fine, so I lodged a complaint about their antiquated and useless computer system about 3 days ago and have still to hear back from the CEO in question.

Perhaps I should adjust my expectations and as a good patient, be much, much more patient?