If I’m impressed with a few American companies, United Parcel Service (UPS) is one of them. Devoted to delivering parcels for years, it was founded in 1907 as the American Messenger Company specializing in telegraphs.
Today, it has become the largest courier company in the world by revenue, with annual revenues around $85 billion in 2020, ahead of competitors like FedEx and DHL. Its trucks are well maintained, clean and its personnel stay forever with the company.We used to own a large home in Park City that we sold in 2002 and moved to a much smaller, more modest home, not as high up on the hill. When our UPS delivery man realized that, he told my spouse how sorry he felt that we had “lost” our great home. She definitely appreciated his heartfelt empathy but said that we just scaled down as we had become empty nester…
This past Thursday I ran into the same man and his shining UPS truck and we greeted each other. Then he said “Do you know that I have your snowblower?” At first, I couldn’t understand what he was talking about, then he went on and said “Yeah, you know your old Honda, it’s me who picked it up, I fixed it and it works great!”
It then dawned on me that I had abandoned the old, broken-down snow remover on the curb of the street, next to my home with a “FREE” sign on it. He was the one who had been smart and handy enough to fix the old machine and give it a new lease on life.
His UPS culture of good work, perfect maintenance and presentation had equipped him with the necessary drive and skills to make it happen and just increased my appreciation for UPS and his people even more!