The end of (good) customer service

In the United States, following four years of Trump madness, more than two years of pandemic and the anguish from the invasion of Ukraine, many of us are very tense, stressed and in many instance crazy at varying degrees of intensity. 

Suffice to watch, read or listen to the news, to witness insane folks in action on a daily basis. The same epidemic is also making its mark into organizations and particularly into government administrations or retail establishments, that are all supposed to cater to people like you and me and do it to the satisfaction of the people they serve. 

It seems that after two years of working in their pajamas, most people don’t want to go back to “business as usual” and are quite resentful if they are forced to in one manner or another. Right there, there’s a lot of palpable resentment that is hard to ignore! 

Also many have quit their jobs and have not been replaced which bring more burden on the few that are left working. In other instances, when wages have not been raised significantly, new hires are simply unqualified, have not been correctly trained to their new job or are sorely lacking the experience demanded by their function. 

I could go on and on, but suffice to say that I’m experiencing that drop in quality of customer service or attention on a daily basis. Is that a situation you’re experiencing where you live?