T-Mobile, like in “Test My patience!"

Since June 2021, we have been using a cell phone company 5G tower router as our internet source. It’s been working great, provides us with fast internet speed and would be perfect if the tower didn’t die every two years. The first box made by Nokia was toast in February of 2023 and just last weekend its replacement also kicked the bucket. So after three consecutive router shut down I insisted on getting my device replaced.

My nearby T-mobile store had it in stock, so at 12:30 pm, I drove there and was apparently second in line, but failed to see a third customer floating around, and after waiting for 30 minutes, what seemed to be the store manager came around with his tablet and asked me the reason for my visit. Then I had to wait a total of 2 hours before being taken care of. I guess the focus of brick and mortar stores for these phone companies is to sell products, not customer care. 

The guy assigned to us had no clue what he was doing and his lack of knowledge and concern for his customers’ time suggested that T-Mobile doesn’t pay its people well enough to get good ones. Two days later, as I called support for setting up my phone app, I finally spoke to a competent technician, which shows the blatant lack of training received by store personnel. Routers must more easily break down that phone, hence the limited staffing needed at physical stores. My alternative would be Comcast, but I hate the outfit, so in spite of these problems I am sticking with T-Mobile. 

If it eats up some of my time, it must be good for training my patience! June 25, 2021