Vail Resorts’ response to my open-letter

This is the letter I received from Vail Resorts, in response to my open letter to Kristen Lynch, its CEO: 

I appreciate you reaching out and I’m sorry to hear about your experience. Safety is our priority. We have been opening the terrain that is safe to open with the team members we have each day. 

While the Park City Mountain team and patrol leaders from our other resorts worked hard to keep the mountain open, we recognize the strike did impact the guest experience over the holidays. We deeply regret anytime we are not able to provide the guest experience you expect from us. 

We are pleased that the patrol union strike has ended and are looking forward to welcoming back our striking patrollers. We are grateful for our guests’ patience and for our team who worked hard to keep the mountain open and operating safely over the past two weeks. 

Thanks for your continued support of Park City Mountain. Emily, Guest Escalations, Vail Resorts 

…And this is my answer to Kristen : 

Hello, Ms. Lynch,

To this form reply below, I respond, how hypocritical are you to say that our terrible experience was motivated by “Safety” when in fact it was “Money” or rather unadulterated “Greed”. 

You had been confronted with Park City ski patrol’s demands for ten months and knew what potentially was coming in terms of strike, but instead Vail Resorts (VR) played chicken hoping to deflect the ski patrols demands. 

As the season got seriously underway you chose to penalize your Epic pass users by taking a chance to see who would blink first. You ended up losing your bid and depriving all of us of a full mountain when the snow came and the Holiday crowds poured in. 

Now, I’m simply asking you for a simple monetary compensation for the bad experience my daughter, my grandson and I had during the 2024-2025 Holiday season. For the three of us, this is worth Three Thousand Dollars ($3,000.00) or One Thousand Dollars ($1,000.00) each. 

Thank you for responding in kind and we'll remain good friends. 1/4/2025