Vail Resorts (VR) is the owner of Park City Mountain, one of our local ski resorts and Kirsten Lynch has been Chief Executive Officer of VR since November 2021. Previously she served as Chief Marketing Officer. Prior to joining VR in 2011, Kirsten was Chief Marketing Officer with PepsiCo for two years leading the brand marketing, consumer insights and shopper marketing organization.
Before, she worked for Kraft Foods for a dozen years in various positions. She started her career with Ford Motor Company in marketing and sales. Kirsten is also a member of the board of directors of Stitch Fix, Inc., a publicly traded e-commerce company focused on personalized data-driven fashion.Park City Mountain’s ski patrollers went on strike Friday, Dec. 27, after a breakdown in mediated contract negotiations with their employer citing “Vail’s bad faith tactics”. As a result only 17 % of the terrain has been open until now, in spite of sufficient snow cover.
Visitors have been incensed and the strike is still going on without any resolution in sight. This situation prompted to write this open letter to Ms. Lynch, with copy to our local governments and media.
Dear Ms Lynch,
If your compensation package [it amounts to over $6.2 million a year] is any indication, it would suggest that you are capable of being a competent leader with good judgment. This said, I fail to understand why Vail Resort (VR) is digging its heels and refusing to acquiesce to the modest and seemingly justified demands from the Park City Mountain ski patrol personnel, especially in view of VR's substantial cash reserves [over $400 million] as well as your generous salary.
I would hope you settle this situation as soon as possible to stop the disastrous effect it has on Park City, as it casts a detrimental shadow on our town's reputation, its entire population, its government agencies, its businesses and their personnel, its various organizations including our Chamber and Visitors Bureau, as it negates its promotional investment and hard work.
As a Parkite, I quit skiing Park City Mountain on December 27 as no more terrain opened up in spite of all the new snow we received. I now feel that I am not getting the value I was due when I purchased my pass in May and September. Further you had the audacity not to keep your Epic pass-holders informed about the current crisis situation in a brazen display of disrespect to your patrons and total incompetence.
Obviously, I’d now like to know what are your plans to address the damage affecting all stakeholders, me included. From my own observations, following a rather checkered track-record in Park City these recent years, VR is over its head in trying to run a huge resort like Park City Mountain, with aging infrastructure and so much incompetence that it should consider selling it to a capable operator. Far less centralized than VR, liked by the locals and also more professional, Alterra could be a great match for that.
Thank you for your consideration,