Friday, November 18, 2016

The curse of modern retailing

This summer, we purchased two road bikes from REI, a sporting goods place where we happen enjoy shopping. Generally, the staff isn't pressuring its customers and the experience is rather pleasant.

The purchase of these two pieces of equipment came with two vouchers for a free tune-up within a six month time-frame ; so as snow was falling yesterday, we took the bikes back to the store for the free check-up that came with the purchase.

When we got there, the young saleslady jumped all over the chains of both bicycles and measured them for wear ; she immediately declared that both almost needed replacement and in fact needed to be changed if we cared enough about keeping the cassettes in good condition.

We had used these bikes for much less than a thousand miles and felt that changing the chains so soon wasn't just justified, but a bit premature.

Selling up, selling extra, has indeed become the curse of modern selling and retailing ; we're simply sick of it. We told the young lady to leave the current chains, but today I got a phone call from REI that my wife brakes pads needed to be changed...

I guess you can't win all the battles !

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