Saturday, October 7, 2023

Delta and KLM, a marriage made in hell

We had flown KLM before and weren’t impressed (mostly the food quality that had made me sick). This time would prove to be much worse. 

When we landed at the Schiphol Airport in Amsterdam, and transferred to our KLM flight to Bordeaux, we thought this would be an uneventful, one and a half hour flight segment. That was until our luggage failed to show up.

As luck would have it, we were missing our two suitcases. Filing a claim through a French made electronic counter was incredibly difficult, counter-intuitive, and required the constant help from a highly unpleasant assistant working, we assumed, for the Bordeaux airport instead of the airline that had lost our bags.  

We were then told that the missing pieces would be whisked to us within a short time, perhaps put on a later KLM flight to Bordeaux before day end, at worse the next morning, the way it usually works out. When it comes to lost luggage too, hope is always eternal, and we were genuinely and confidently expecting them withing hours. 

My next challenge was to relearn to drive with a stick-shift for the three hours that separated us from our day destination.

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