Another lesson in (bad) service

Ever since we moved into our new house, almost a year ago, we've had plenty of problems in making our TV work. After getting rid of our satellite service, we needed someone to come and clean up the mess that had accumulated after 3 different companies had attempted to solve our TV reception issues.

I called yet another, more reputable company to come and do the job. They said they would come between 1 and 3 pm, but barely managed to show up at 4 pm! Then, the fellow who came had no tools, no measuring gauges and no cell phone.

Very soon, I realized that the man had no clue what he was doing and after some tinkering, he managed to screw-up everything, saying that the problem came from the roof antenna, which by the way was brand new and the very best money could buy.

After struggling for a while the guy (Lane) threw the towel and Nick Moadelli, the owner of Alpine Electronics in Sandy, Utah, a pretty gruff guy dispatched another tech (Keith) who showed up later without any tool, but, from the seat of his pants, made it finally work.

Another lousy company that doesn't deserve to stay in business!