Sunday, October 8, 2017

Behind Club Med's business model

Club Med relies heavily on young GO (gentle organizers) to entertain, amuse and coach their guests.

They're not paid well, but the organization covers all of their needs and even take them to assignment in faraway, exotic places and pay them minimum wage, knowing full well that this total charge taking is very hard to break away from.

Club Med tell its GM that they can save most of their money as they're only charged some 20% of their earnings for room and board, that they're learning an awful lot and that their job is a springboard to a great career down the road.

Their training appears to be minimum and clearly limited to what they need to know. Further, employee empowerment has no currency at Club Med. To me, the system breeds dependency and makes it often hard from a young person to eventually leave and try something different.

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