Vail Resorts’ response to my complaints

Recently, Rob Katz, the CEO of Vail Resorts, acknowledged some of the problems I had mentioned to him and to the Park City Mountain, General Manager, Mike Goar. His response, while recognizing a less than stellar performance from Vail’s customer service department, seemed to ignore the larger problem plaguing your reservation system. 

More about this one later, but suffice to say that I tested the “improvements” made today to the company phone and chat services and was force to see that the Chat room didn’t operate at all and that it took me 62 minutes to get a response.

So, obviously service is still as bad. As for Vail Resorts’ reservation system, th system isn’t intuitive and user-friendly at all. In fact, I find it extremely complicated to access and manage as a single individual. Then it gets much worst if a family is involved. 

Without getting into the details, it requires a lot of time to manage and keep straight, and this is why I’m imploring Vail that, to avoid creating an impossible situation when the high season comes around, it get rid of that system of reservation. 

It doesn’t exist in nearby Deer Valley and things work perfectly fine. Long lines? People can work around these by picking both the time they come out to ski and the order of lifts and the area they’ll go to. This is a foolish pursuit and it must be abandoned!