The joy of appliance buying

Late December our 7 year old GE clothes dryer died after few years of use and little work accomplished. Another example of today’s appliances durability. 

During the first two years we owned that appliance, GE Appliances was part of this all-American industrial behemoth, based in Louisville, Kentucky, that was purchased by the Chinese multinational home appliances company Haier in 2016. 

Hopefully, the Chinese might improve the dependability and longevity of the GE product. So, we went to Home Depot after checking Consumer Reports on dryers and found that, overwhelmingly, LG was rated the best in that category. 

Yet, when we told the salesman we wanted an LG, he managed to switch us to a Maytag because of an alleged 10 year warranty that wasn’t quite what it said. After a delivery delay, we got the appliance installed at home and immediately discovered a noise that wasn’t sounding right and called for a replacement. 

On Friday another team came to assess the damage and confirm there was a problem. Just to accommodate the 2 visits, we had to modify our plans and when we discovered that the Friday team didn’t bring the replacement unit we were promised, I went to Home Depot to cancel the purchase, and ordered an LG instead of a Maytag that was dead on arrival. 

The cancellation process was long and arduous and took me two hours, some time most working folks don’t have at their disposal. We finally got what we wanted. Next time, don’t let salespeople who know less than you do make you switch to a brand they’ve been told to push by their bosses!