Vail Resorts feedback

A few days ago, I received an evaluation questionnaire from Vail Resorts and these are my answers... 

How likely are you to recommend Park City to a friend, colleague, or family member?  

Not very likely, Park City Mountain (PCM) has shown it didn't care about its clients. It takes our pass payment in September, sits on it and then has the audacity to realize at the beginning of the season that no one wants to work for $15/hr in a town that has become so expensive to live in. I consider that by take advance payment from its clients, 

PCM must deliver on its (Epic) promise and find staff even if it takes $18, $20 or $25/hr wage. This is thievery pure and simple. 

Tell us if there's anything else you would like us to know about your experience at Park City?

Lots of things are not right. Flooding its ski areas with 2.1 million passes sold, was the harbinger of a chaotic season Vail Resorts (VR) chose to ignore, which says a lot about the incompetence of its top management. 

VR should not have purchased a large ski resort like PCM if it was woefully unable to operate it properly as it as showed this current season. I recognize that the weather didn’t cooperate early on, but PCM didn’t try too hard to catch up with large snow-making efforts when the temperatures dropped. 

Not opening Thaynes, Sun Peak and Dreamscape is beyond the pale and shows that the PCM is run by technocrats and not skiers. Same comment applies to the insane lines for downloading at the Canyons Gondola and Over and Out chair. 

 • No more Kleenex tissues at the (now long) lift lines 

• No more heat on OBX 

 • No one to park cars on parking lots so more visitors can find a spot (ski Deer Valley to find out how they do it). 

 • Many, many lifts interruption, plus disquieting noises on some lines or chairs; is there a widespread differed maintenance issue? 

 • Slopes peppered with rock (Mercury, Another World) without any intervention to remove those (yeah, they probably have to be hand-picked!). 

• Big drop in Staff friendliness (hence lack of proper training). 

VR’s focus on safety is also misplaced. Safety isn’t just loading, riding and unloading from lifts, it’s getting rid of dangerous whippers on ski run, fallen trees in which branches skiers can impale themselves, getting rid of rolling pebbles off runs that can all cause accidents and are real nuisances. VR is in the business of selling quality experience first, then money will follow. 

By prioritizing profits over its customer experience, the company is sawing off the branch it’s sitting on. I’ll stop there. VR and PCM are going to the dogs, period.